Understanding our Social Responsibility
Social Value
As an organisation, we are committed to making sustainability a fundamental principle that guides our decisions and actions. We achieve this through our strategic commitment to delivering social value.
Our mission of making people better can only be achieved by embracing and understanding our responsibility. This includes creating a lasting, positive impact on the communities we serve, the environment we depend on, and the workforce that turns our vision into a reality.
We’re now entering the second year of our Social Value journey – driven by the ultimate goal to become the Social Value Leader in Healthcare by 2026.
If you’d like to find out more, you can read our 2023 and 2024 impact report below.
Our Four Strategic Pillars and Goals
Better Planet
Minimising our ecological footprint through carbon emission reduction initiatives and responsible resource management.
Better Operations
The action we are taking to mitigate our climate impact and align with industry net-zero targets.
Better Communities
Action we are taking to promote health and wellbeing in communities, particularly those at risk of inequality.
Better Opportunities
Our efforts to foster an inclusive and dynamic workplace where every individual can thrive.
Becoming a Social Value Leader in Healthcare by 2026
Our ultimate goal is
to become a Social Value Leader.
Millions In Social Value Generated
£14,204,106 of social value activity delivered across
our services in 2024.
A sustainable future
Sustainability
Vita Health Group recognises sustainability as a business approach that will contribute to creating long-term value and positive impact for our service users, customers, colleagues, and the wider society.
As part of our mission of “Making People Better”, our delivery of high-quality patient-focused healthcare services will be underpinned by using all our resources sustainably. Legal requirements create a framework for this activity; however, Vita Health Group is committed to going further than only having a compliance focus, as we will strive for continuous improvement beyond this.
Progress in 2024
Our Journey
Launching Our Social Value Strategy
Following from early planning and development in 2023, we finalised and officially launched our Social Value Strategy; offering clear direction for our focus, goals, and activities across a
three-year period.
16 team members across VHG have
volunteered to be Social Value Champions, dedicating time to essential social value data collection, reporting, and governance. Our champions play a crucial role in driving our target-driven social value approach forward.
Championing Equity
At VHG, EDI is a cornerstone of our organisational ethos. We recognise the importance of fostering an environment where every individual feels valued, respected, and empowered to reach their full potential.
Our dedication to EDI at VHG is demonstrated with continuous upskilling, progressive leadership, inclusive practices, and zero tolerance of discrimination through our Freedom to Speak Up function. This dedication is one of our key company priorities, ensuring that we not only meet but exceed the expectations of our diverse workforce and service users.
Speaking Up
As a company, we want to know when things go well – and, more importantly, when they go wrong. This allows us to share best practice, learn from challenges and seize opportunities to improve the experience for colleagues, service users and customers.
Our Freedom to Speak Up function fosters a culture of openness, honesty, and transparency, encouraging employees to raise concerns without fear. At VHG, this is reflected in leaders handling issues with sensitivity and confidentiality, sharing lessons learned, and taking corrective action.
Our EDI & Sustainability Team
Pioneering a Greener Future
Better Planet
We are dedicated to achieving net-zero emissions across all scopes by 2050, with an even more ambitious target across our Scope 1 and 2 emissions, where we aim to achieve net-zero by 2030 – reflecting our proactive stance towards environmental stewardship. This ambition is intertwined with our core values of leadership, integrity, and operating with a people-centred approach, ensuring that our growth and success are aligned with the wellbeing of our planet and society.
Building Resilience and Reducing Health Inequalities
Better Communities
We are committed to the work we undertake to support communities in building resilience to reduce health inequalities. VHG achieves this through various initiatives that create a positive impact, complementing our core business of providing people with access to talking therapies.
At the heart of this approach is our team of dedicated Partnership Liaison Officers, who drive community engagement activities, outreach, and build partnerships with VCSEs across the communities we serve.
Driving Positive Change
Better Operations
We believe in the power of business to drive positive change, and our efforts extend beyond compliance to deliver tangible benefits to our people, communities, and the planet. This is reflected in our daily operations as we implement a generative operating model – working closely with the third sector as key partners, fostering diversity in the workplace, prioritising employee wellbeing, and maintaining a responsible supply chain. This holistic approach not only enhances our service delivery but also reinforces our commitment to making a meaningful difference in the lives of those we serve.
A Commitment to Inclusive Growth
Better Opportunities
At VHG, we are committed to creating better opportunities for our employees by providing equal opportunities, upskilling and training, and developing essential life skills.
We invest in our people through initiatives such as our Thrive Mentoring Programme, or apprenticeships across the business. We aim to provide an innovative and encouraging work environment, with programmes such as Leadership Essentials or Aspire Leadership Programme to build confidence for managers.
Vita is an award-winning, CQC registered healthcare provider
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Vita values you
In the coming months, Vita Health Group will be launching a brand new website. But before we do, we’d love to hear from you. Complete our short user experience survey so you can have your say on how we can improve your online experience in the future.
We hope you’re enjoying the summer weather! To help you stay active and pain-free, we’re offering a 10% discount on initial physiotherapy consultations when booking online.
Available at our Crystal Palace, Mottingham, Croydon and Orpington clinics, this offer is valid until the 31st July, so book your appointment today!
Join course leader, Lucie Ironman
for a free 30min webinar on Vita’s newest course – Mental Health Advocacy. Designed specifically for the workplace, learn about the mental health topics covered, learning style and after course support. Book below.